Refund policy

Return Policy

We appreciate your support and want to ensure your satisfaction with our products. Please take a moment to review our return policy guidelines:

1. Non-Refundable Items:
   - All items in our store are made to order and, therefore, are non-refundable.
   - We kindly request that you carefully consult our size charts before placing your order to ensure the correct size is chosen, as we are unable to process exchanges for items ordered in the wrong size.

2. Defective, Damaged, or Incorrect Items:
   - We strive to provide you with top-quality products, but in the rare event that you receive a defective, damaged, or incorrect item, we are here to assist you.
   - Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you have received the wrong item, please contact us immediately so that we can assess the situation and rectify it promptly.
   - Returns will only be accepted for defective, damaged, or incorrect items.

3. Contact Us:
   - If you have any questions or concerns about a return, please don't hesitate to reach out to us at info@wetlandsusa.com.
   - Our dedicated support team will be happy to assist you with any return-related inquiries you may have.

Please note that this return policy applies to the specific circumstances outlined above. We value your satisfaction and will work diligently to address any issues that arise.
Thank you for choosing Wetlands USA, and we appreciate your understanding of our return policy.